• Winners must complete the prize claim form with accurate details within 14 days of notification.
• Prizes are non-transferable, non-refundable, and cannot be exchanged for cash or alternatives.
• If we suspect that the prize claim form has been filled out incorrectly, fraudulently, or by someone not entered into the draw, Hiemal32 reserves the right to ignore the submission.

• Prizes will be shipped to the delivery address provided by the winner in the claim form.

Hiemal32 takes no responsibility for:

• Lost, delayed, or stolen deliveries once items have been dispatched.
• Deliveries to an incorrect address if the details were entered incorrectly by the winner.
• Where tracking is available, this will be shared with the winner.

• Prizes are normally shipped within 28 days of claim confirmation, though delays may occur due to stock, shipping providers, or external factors outside Hiemal32’s control.

• Hiemal32 reserves the right to substitute prizes of equal or greater value if the original prize is unavailable.

• By accepting a prize, winners agree that Hiemal32 is not liable for any accident, injury, or loss resulting from the use of the prize.
• Winners are responsible for the safe and appropriate use of any prize received.

• Hiemal32 reserves the right to cancel, amend, or withdraw giveaways at any time without prior notice.
• Any misuse of entries or fraudulent activity will result in disqualification.