1 Year Warranty
All HIEMAL32 products have a 1 year warranty against manufacturing and material defects.
Proof of purchase is required and is only applicable to the original owner of a new product, and is not transferable. It is not applicable to rental, used, or demonstration products.
Manufacturing and material defects covered under the lifetime warranty include seam tears, stitching failures and/or separations.
HIEMAL32 retains the right to determine whether damage is caused by normal wear and tear, non-manufacturing issues, accidents, misuse, improper care and/or negligence.
HIEMAL32 also retains the right to repair or replace valid and approved warranty claims at their discretion; refunds are not an option for approved warranty claims.
Examples of Damages Covered under Warranty
- Seam tears or separations caused by manufacturing defects
- Stitching failures or separations caused by manufacturing defects (Please keep in mind that some seam failures are due to overuse or normal wear and tear and are not manufacture defects)
Examples of Damage not Covered Under Warranty
- Tears and punctures resulting from normal use
- Broken tethers resulting from normal use
- Melting due to sun or heat over exposure
- Chlorine damage
- Failures resulting from overuse or normal wear and tear
- Water damage to personal items such as cell phones, keys, and/or other items
Warranty Claim Procedure
To submit a warranty claim, please email warranty@hiemal32.com.
In your email, include the following information:
- At least one clear picture of the issue and product in question
- Description of the issue
- Original order number
- Name on the original order
- Purchase date of original order
Once the above information is received, the next steps will be outlined by our team.