What's Covered
Every Hiemal32 product is backed by a 1-Year Warranty against manufacturing and material defects.
Register your product within 30 days of purchase to upgrade to a free Lifetime Warranty.
The warranty applies only to the original purchaser of a new product, is non-transferable, and requires proof of purchase. It does not apply to used, rental or demonstration products.
The warranty does not cover normal wear and tear, accidental damage, misuse, negligence, improper care, or other damage not resulting from a manufacturing defect.
HIEMAL32 reserves the right to determine whether a claim is covered under the warranty. Approved claims will be repaired or replaced at our discretion. Refunds are not available for approved warranty claims.
Examples of Damages Covered under Warranty
- Seam tears
- Stitching failures
- Material separation
- Manufacturing defects
Examples of Damage not Covered Under Warranty
- Normal wear and tear
- Accidental damage
- Misuse or negligence
- Improper care
- Product modifications or alterations
- Cosmetic wear that does not affect performance
Making a Warranty Claim
To submit a warranty claim, please email warranty@hiemal32.com.
In your email, include the following information:
- At least one clear picture of the issue and product in question
- Description of the issue
- Original order number
- Name on the original order
- Purchase date of original order
Once the above information is received, the next steps will be outlined by our team.