FAQs
Is my product under warranty?
Your Product Warranty is Active. Follow the link below for more information including how to make a Warranty Claim.
How do I make sure my Swim Buoy is set up correctly?
Follow the official setup guidance here:
This includes a step-by-step video and clear instructions to ensure your buoy is inflated, sealed, and secured properly before you head into the water.
How do I win prizes?
Capture yourself actively using your Hiemal32 gear outdoors, post it on Instagram, add @Hiemal32 as a collaborator, and follow @Hiemal32.
Once we accept the collaboration, that post becomes an entry into both the current seasonal Grand Prize draw and that month’s gear giveaway.
You can post more than once, each accepted collaboration post counts as a separate entry.
Step-by-Step Guide
Participation is subject to Terms & Conditions. View full terms here.
What are the prizes?
We run two types of prizes.
Monthly Gear Giveaways
Each month we select a winner to receive Hiemal32 gear or other brand rewards.
Seasonal Grand Prizes
At the end of each season we select a Grand Prize winner from all accepted entries during that period.
Grand Prizes may include premium outdoor gear, exclusive brand experiences, or high-value equipment such as sports watches or action cameras.
Exact prizes may vary.
View full terms here.
Can I win prizes if I don’t have Instagram?
In most cases, prizes can only be won through Instagram.
We still welcome you to share your content with us, but prize eligibility in these cases is limited and awarded at our discretion.
View full terms here.
I Have an issue not listed anywhere, how do I get in touch with someone?
Our team will be happy to help. Contact us on support@hiemal32.com